How we do ?
providing ONLINE technical support to its customers. Since the clientele consists of overseas customers, the work is done by using the “Remote support technology” wherein without being physically present the repair work can be done. By using this technology our technicians gain access of the customers computer and work on the same to resolve any software related issue. The only requirement is that of an internet connection and the computer/laptop .The following benefits makes the technology even more indispensable for providing the required support on the computer:
1) Improved efficacy: Computer professionals can work on the customers computers from the ease of their work place. One need not be physically present at the customers place to rectify the computer’s problem.
2) No Privacy invasion: since the technicians need not be physically present at the customers workplace, there would be a privacy invasion. Customer can be at ease and comfort at their home without worrying about the prying eyes of a complete stranger.
3) ONLINE support, 24*7: Remote access gives the luxury of providing ONLINE support 24*7 irrespective of time and occasion. The technicians are just a phone call away to attend the computer queries/problems.
4) Cheaper services: Since the computers can be mended without the technician being physically present, the remote support services are comparatively cheaper and convenient.
The benefits are many more to go but we would limit ourselves only to the above mentioned points.
The advent of this technology has been a boon for the IT industry and its benefits are simply mind boggling . The technicians gain access to the customers computer and take control of the same and work as if they are sitting in front of the computer and mending the same. One of the most impressive aspect about the whole process is that the customers can have complete faith on the technicians as the technicians will gain access only after seeking permission from the customer and whatever is being done will be done in front of the customer . They can completely monitor the entire process and even terminate the session if they smell something fishy or are not happy with the proceedings.